Watchfinder Canada Shipping Policy

Shipping rates
Free shipping on orders of CA$5,000 and over. Orders under CA$5,000 can be picked up free at our Yorkville boutique (118 Cumberland St, Toronto), or email info@watchfinder.ca (or WhatsApp us) for an insured FedEx shipping quote.

Processing time
Orders ship within 3–5 business days after payment is confirmed. Orders are not processed or shipped on weekends or Canadian public holidays. During high-volume periods processing may take longer; we will contact you if there is a significant delay.

Shipping destinations
We ship within Canada and internationally to the destinations available at checkout. If you need a shipping quote for your destination, contact us before ordering.

Carrier, insurance and tracking
Every order ships insured and tracked with FedEx. We will email a shipment confirmation and tracking number when your order ships. Tracking may take up to 24 hours to activate. Delivery time after shipping depends on the FedEx service and destination.

Customs, duties and taxes
International customers are responsible for customs duties, import taxes, brokerage charges and other fees assessed by the destination country. These charges are not included in the product price or shipping rate.

Damaged shipments
If an order arrives damaged, contact info@watchfinder.ca or 416-928-0128 within 48 hours. Keep the item and all original packaging so we can assist with the insured carrier claim.

Missing or stolen shipments
If tracking shows delivered but the parcel is missing, contact us immediately at info@watchfinder.ca or 416-928-0128. We will work with the carrier to investigate. Investigations may take up to 21 days.