Watchfinder Canada is operated by Sharame Sherzady Holdings Inc., the official Canadian Watchfinder franchisee.
Watchfinder Canada Shipping Policy
Shipping rates
Free shipping on orders of CA$5,000 and over, within the destinations we serve. Orders under CA$5,000 can be picked up free at our Yorkville boutique (118 Cumberland St, Toronto, ON M5R 1A6), or email info@watchfinder.ca (or WhatsApp us at 647-549-1280) for an insured FedEx shipping quote.
Processing time
In-stock items held at our Toronto boutique ship within 3–5 business days after payment is confirmed. Orders are not processed or shipped on weekends or Canadian public holidays. During high-volume periods processing may take longer; we will contact you if there is a significant delay.
Shipping destinations
We ship within Canada and to the United States only. We do not ship to other countries. US orders may be subject to customs duties, import taxes and brokerage fees, which are the buyer's responsibility.
Where your order ships from
Most watches and in-store items ship from our Yorkville boutique in Toronto, Canada, by insured, tracked FedEx (or an equivalent insured carrier). Some new watch winders and accessories are fulfilled by the manufacturer and may ship from another country. When that applies, the product page states the origin and delivery estimate. Rapport London watch winders ship from the United Kingdom and typically arrive in 7–14 business days. Those estimates replace the 3–5 business day processing time above. Duties and import taxes are only pre-paid when the product page says so.
Carrier, insurance and tracking
Every order ships insured and tracked. We will email a shipment confirmation and tracking number when your order ships. Tracking may take up to 24 hours to activate. Delivery time after shipping depends on the carrier service and destination.
Taxes
All prices are listed in Canadian dollars (CAD). Taxes are calculated and added at checkout. For Canadian orders, applicable GST/HST/PST is calculated at checkout based on the delivery province.
Damaged shipments
If an order arrives damaged, contact info@watchfinder.ca or 416-928-0128 within 48 hours. Keep the item and all original packaging so we can assist with the insured carrier claim.
Missing or stolen shipments
If tracking shows delivered but the parcel is missing, contact us immediately at info@watchfinder.ca or 416-928-0128. We will work with the carrier to investigate. Investigations may take up to 21 days.